Just the facts, folks.
SHIPPING
Orders are shipped via UPS Ground, unless you request faster shipping. UPS Ground takes up to 6 business days depending on proximity to Oregon (see map below). At our discretion, we may also send via USPS Priority Mail.
UPS Overnight, 2nd Day Dir, and 3 Day options are also available. Orders with requests for expedited shipping must be received by 11 a.m. Pacific Time (PST). Orders received after 11 a.m. will be sent the following business day.
We will send an email to the address you provide with a tracking number to let you know when your products or gifts have been shipped. If you have an email filter, please add "any"@earthmamaangelbaby.com, and QuantumViewNotify@ups.com into your allowed senders email list so you will receive order confirmation and UPS tracking information.
Please be aware that UPS does not deliver on Saturday or Sunday, unless specifically requested. To ensure Saturday delivery, please call us to place your order, as our shopping cart is not set up to make those calculations.
Our shopping cart can only calculate shipping for orders shipped in the United States. Please call 503.607.0607 or email us at OrderMama@earthmamaangelbaby.com for orders to be shipped outside the United States, or for expedited orders to Alaska or Hawaii.
SECURITY
We use Secure Sockets Layer technology to protect all your sensitive ordering information (credit card number, phone numbers, etc.). All information is transferred in encrypted format.
GIFTS
All of our kits and gift baskets are packed with loving care. Baskets are sealed with clear wrap and adorned with ribbon. We'll include a special Earth Mama Angel Baby gift card with your personal message — simply write your message in the special Gift Message Box in the shopping cart.
If you finish processing your order and realize you forgot the gift card, or need to change the delivery address, or you’d like to add something, email OrderMama@earthmamaangelbaby.com and if we haven't shipped it yet, we'll be very happy to fix it for you!
For gift orders we enclose only a packing list, without pricing information. If the billing address is different than the shipping address, we will assume your order is a gift, just in case.
ORDER BY PHONE
If you prefer, we'd be happy to take your order by phone. Call 503.607.0607. Our ordering hours are 7:00 a.m. to 4:00 p.m. Pacific Time.
INTERNATIONAL ORDERS
Please email us at OrderMama@earthmamaangelbaby.com.
NEED A CATALOG?
Click here to download a PDF version of our catalog.
If you would like us to mail you a print catalog, call us at 503.607.0607 or email OrderMama@earthmamaangelbaby.com.
OUR RETURN/EXCHANGE POLICY
We pack our orders with love, nestling our happy-for-you-thoughts in with the recyclable packing materials. If something is wrong with your order, we want to know. And yes, we do understand that not every product is right for every mama. Email us (ordermama@earthmamamangelbaby.com) for some empathy and a return authorization. Please include your name or the name of the recipient, the order number and date of purchase (both can be found on the Sales Receipt/Packing List enclosed in the box.) Our Order Mama will get back to you with instructions on how to complete the return or exchange.
UNOPENED items in NEW condition may be returned within 15 days of receipt for a full refund of the item purchase price. Of course we will gladly pay return shipping costs if the return is a result of our error.
Wholesale returns are subject to a 25% restocking charge on UNOPENED items in NEW condition.
To maintain product integrity, we cannot accept returns after 15 days.
OTHER QUESTIONS FOR MAMA?
Product questions? Ask Mama@earthmamaangelbaby.com
Customer service questions? Ask MamasHelper@earthmamaangelbaby.com
About your order? Ask OrderMama@earthmamaangelbaby.com
Wholesale? Ask Wholesale@earthmamaangelbaby.com
The affiliate program? Ask OrderMama@earthmamaangelbaby.com
